Refund policy

Return & Refund Policy

Returns (30 days)
You can request a return within 30 days of delivery. To be eligible, the item must be unused, unopened, and in its original sealed packaging with all parts and accessories included. Items that have been used, frozen, washed or show any signs of wear, or that come back with damaged or missing packaging, are not eligible.

How to return
Contact us through our contact page with your order number before sending anything. Returns sent without our approval will not be accepted. Return shipping is paid by the customer. We recommend a tracked service, as we are not responsible for returns lost in transit.

Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Items that fail inspection will be sent back at the customer's expense. The free recipe e-book and the 1-Year Warranty are non-refundable. If you return one item from a 2-pack, the refund is adjusted to the full single-item price.

Damaged or wrong item
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the outer box, the shipping label and the item. Once confirmed, we send a free replacement and no return is needed. Claims made after 48 hours, or without photos, cannot be accepted.

Lost packages
If your tracking hasn't updated for 10 business days, or your package is marked delivered but you can't find it, contact us within 30 days of your order date and we'll help.

Before opening a dispute
Please contact us first. We resolve most issues within 48 hours.